Sr Account Specialist

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Location
Cleveland/Akron, OH
Salary
$70,000 - $82,000
Job Type
Direct Hire
Degree
Bachelor
Date
Apr 18, 2017
Job ID
2473552
Work for a leader in the Pharmacy Benefit Management/Health Insurance industry.  The Senior Account Specialist is responsible for managing the client management functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Actively participate in client implementation and management
  • Consult with clients on design and testing of benefit plans
  • Maintain client satisfaction throughout plan implementation, post-implementation and all other related service activities
  • Manage client interactions in an accurate, responsive, reliable manner while maintaining the exceptional level of professionalism and customer service standards
  • Build and foster relationships with client contacts through quality service delivery
  • Manage the resolution and status of complex client requests
  • Provide consultative support to other operational departments by researching issues
  • Perform user-acceptance testing on system enhancements including creating test plans, documenting and communicating test results
  • Solve and provide timely and accurate resolution of system issues
  • Document and communicate system impacts to affected user groups
  • Mentor account specialists with less experience
REQUIREMENTS:
  • Bachelor’s degree in health administration, business or related field; relevant experience will be considered in lieu of degree
  • Minimum of 5 years’ experience within PBM or prescription processing industry
  • Minimum of 5 years’ experience in account management service role in related industry
  • Must demonstrate strong negotiation and communication skills
  • Experience preparing and interpreting reports
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
  • An excellent facilitator, who is experienced assembling appropriate individuals to resolve issues / provide solutions.
  • A decisive individual who possesses a strategic focus as well as an operational, implementation and detail oriented perspective
  • A strategic planner with sound technical skills, analytical ability, good judgment and strong operational focus
·         Ability to work with peers in a team effort
·         Demonstrated ability to manage multiple priorities and deadlines
  • A well-organized and self-directed individual who is able to work with minimal amount of supervision
·         Capability to efficiently complete tasks in a fast paced environment
  • Proficient in Microsoft Office and industry related software programs
  • Ability to work extended hours, weekends and holidays pursuant with industry demands
  • Willingness to travel